Overview
Cash on Delivery (COD) Terms and Conditions for zateen.com
Greetings to our valued customers,
AtΒ zateen.com , we adhere to specific terms and conditions regarding Cash on Delivery (COD) services to ensure a smooth and secure shopping experience.Β
Please review the following guidelines:
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we canβt offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will contact you through phone orΒ email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be refund to your account or original method of payment, within a certain amount of days.
Sale items
Only regular prices will be refunded. Delivery Charges cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zateen.com and send your item to our address.
Shipping returns
To return your product, you should mail your product to our registered address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donβt guarantee that we will receive your returned item.
Need help?
Contact us at info@zateen.com or Whatβs app Us +92-300-660-1027 for questions related to refunds and returns.
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